Person-Centred Care in the Practice of Physiotherapy

Thank you for watching Module 1 – Person-Centred Care in the Transitioning to Practice in Ontario learning series. Please take some time to reflect on what you learned by answering the questions below. You can check your answers at the end. We have also linked some helpful resources at the bottom to help support ongoing learning.

1.Person-centred care:
A. Places patients’ best interests at the centre of decision making
B. Requires effective communication and listening skills
C. Enhances patients’ satisfaction and improves health outcomes
D. All of the above

Correct Answer: D

Person-centred care is the most effective way of achieving positive health outcomes for patients while enhancing the quality of physiotherapist-patient communication and relationships.

2.When providing person-centred care, physiotherapists should:
A. Ask the patient how they would like to be addressed
B. Avoid any discussion of potential side effects/adverse effects of treatments so patients don’t get negative ideas
C. Always provide care in a public space so witnesses are present
D. Avoid discussing personal details with the patient to help address relevant symptoms only

Correct Answer: A

Person-centred care requires an understanding of a patient’s physical, emotional, and psychological status, and involves clear disclosure of all treatment details to ensure there are no surprises.

3.Barriers to person-centred care in physiotherapy include:
A. Differences in age between the physiotherapist and patient
B. Differences in culture between the physiotherapist and patient
C. Differences in sexual orientation between the physiotherapist and patient
D. None of the above

Correct Answer: D

All physiotherapists can provide person-centred care to their patients regardless of demographic differences, as long as effective and empathic communication is used to build a positive therapeutic relationship.

4.Standards of Practice:
A. Are recommendations from the professional association on how to maximize profitability in practice
B. Describe step-by-step procedures to solve most clinical problems encountered in practice
C. Outline professional expectations for the delivery of safe and effective care to patients
D. All of the above

Correct Answer: C

Standards of Practice reflect the profession’s expectations of physiotherapists and detail the quality of care patients can expect to receive.

5.It is the responsibility of PTs to know and understand the standards of practice

Correct Answer: True

All physiotherapists must thoroughly familiarize themselves with the standards and ensure they are applying them to their practice.

6.Failure to provide person-centred care:
A. Increases risks of harm to patients
B. Decreases professional satisfaction of physiotherapists
C. Increases likelihood of non-compliance with the Standards of Practice
D. All of the above

Correct Answer: D

Person-centered care provides important advantages for both patients and physiotherapists. Failure to provide person-centred care can negatively impact the patient and PT.

7.“Putting the patient’s best interests at the centre of practice” means:
A. Physiotherapists take the time to speak with the patient and understand their physical, emotional, and psychological needs and objectives
B. Patients should not be burdened with any details regarding their treatment or provided with information regarding potential risks
C. The patient has the right to receive everything they request in terms of services and care from physiotherapists
D. All of the above

Correct Answer: A

Person-centred care involves dialogue and communication. It involves balancing clinically necessary and essential work with patient expectations and communicating clearly and empathetically.